To ensure a smooth transaction if you have any queries about a product or its application contact us before purchasing.

No return or exchange will be accepted on special order items.

For incorrect items purchased or for ‘change of mind’ we are willing to exchange for full value store credit towards other products or refund* within 7 days of delivery date and subject to the following conditions:

• Return request to be made via the contact us page and contain the following details
  • Name on the order
  • Order Number/Invoice Number
  • Reason of return
  • Confirming the below is true
• Return must be approved by the Kudos Motorsports team
• Products are as supplied, unmarked and in condition to be sold as new, and
• Returned in original retail packaging
• All associated postage and handling costs are payable by the customer

Once the return is approved, you will receive an RMA (Return Material Authorisation) number and further instructions. No goods will be accepted for return without an approved RMA.

*All refunds will be processed via the same method as the original payment and will have any associated transaction fees deducted from the refunded amount and may be subject to a 25% re-stocking fee.

Faulty/Damaged items

Kudos Motorsports follows the requirement for refunds and exchanges as outlined by the Office of Fair Trading (Queensland). If an item received is found not to be as described or faulty due to manufacturing defects, then one of the following may be applicable

• Exchange
• Warranty claim, or
• Refund

If an item is to be repaired or replaced under a warranty claim "the business" (Kudos Motorsports) will deal with the manufacturer on the consumer's behalf. If the customer requests for a refund, they should:

• Provide details of the fault.
• Provide proof of purchase. 
• Provide vehicle odometer reading, and date of install (if applicable).
• Provide vehicle odometer reading, and date of removal (if applicable).
• Provide receipt/proof item was installed by a qualified automotive engineer/mechanic (if applicable).
• Provide any additional information that may be useful.
• Stop using the faulty goods until they can be returned; and
• Look after the goods until they are returned.

Once the above has been fulfilled and the goods returned to "the business" they will be forwarded to the appropriate trading partners for testing. If the defect is confirmed the appropriate course of action, repair, exchange or refund, will occur. If the goods are found to be in working condition, they will be returned at the customer’s expense.

If your customers have bought on credit, they are not entitled to a cash refund. If the item has not been paid for in full, the customer can ask for a refund of any deposit or payments they have made and a cancellation of the outstanding balance. The customer can also ask for a credit to the value of any items traded in.

To initiate a return/warranty claim the following steps must be taken:

• Contact Us via the form located within the Contact Us page of the website, outlining the following:
  • Invoice Number
  • Description of item in question
  • Detailed description of fault
  • Odometer reading & date when installed
  • Odometer reading & date when removed
  • Contact phone number
• Desired course of action (warranty claim, exchange, or return/refund)